Mint Returnsby Mint Labs

Support

Questions or something not working? Email support@stickermint.com with your store's .myshopify.com address and, if it's about a specific return, the request reference (for example R1042-7KQ2). We reply within one business day.

Getting started

  1. Install Mint Returns from the Shopify App Store.
  2. Open the app and go to Settings: set your return window, the reasons customers can pick, and whether they can exchange, get store credit or a refund.
  3. Your returns page is already live at your-store.com/apps/returns. Add it to your store: in Shopify admin go to Online Store → Navigation, open your footer menu, add a menu item and paste /apps/returns as the link. Mentioning it in your order confirmation email helps too.

Handling requests

  • Exchanges: approving creates the return in Shopify with the new variant as an exchange item on the order. Ship it from the order page like any other item.
  • Store credit: approve the request, and when the items are back click Issue store credit on the request. Shopify emails the customer.
  • Refunds: approve the request, and when the items are back refund from the return on the order page in Shopify.
  • Requests you approve or decline directly in Shopify admin are picked up automatically the next time you open the app.

Common questions

A customer says their item isn't listed. Only items that have been fulfilled, are inside your return window and haven't already been returned or requested can be selected. Gift cards can't be returned.

No exchange options appear. Exchanges offer other variants of the same product at the same price that are in stock. If there are none, the customer can choose store credit or a refund instead.

Store credit isn't offered. Store credit needs a customer account on the order, so it isn't offered for guest checkouts.

Billing

The Free plan includes 10 return requests a month. Pro is billed through Shopify at $19.99/month after a 7-day free trial and includes unlimited requests, a store credit bonus and custom branding. Cancel anytime from the app's Plans page or by uninstalling — you won't be charged again.

Privacy

See our privacy policy for exactly what we read and store, including how we handle customer data requests.

— The Mint Labs team